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FAQ

WHERE ARE YOU BASED?

We're happily based in Tel Aviv, Israel

 

HOW DOES SHIPPING WORK?

t-tlv global partners, located in the U.S provide you the best prices and delivery services 

Because we ship directly from our partners, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

HOW LONG IS SHIPPING FOR ORDERS WITHIN THE EU?

 For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

We offer international shipping options - no matter where you are, you can buy from us!

 

WHERE CAN I FIND THE TRACKING INFORMATION FOR MY ORDERS?

All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. 

If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at t.tlvshop@gmail.com 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us  and we'll help guide you through the process.